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Preventive Measures Regarding the Coronavirus (COVID-19) Pandemic With the concerns related to the novel Coronavirus (COVID-19), we wanted to let you know what we at Great Falls Veterinary Hospital are doing to reduce exposure risk for our clients, staff and patients. While we should not be in “panic mode,” it is appropriate to prepare for if or when there comes a time that our local community is directly affected by this disease. We want to be prepared to continue to provide the high quality veterinary care and client service that you expect from us. Our commitment to your health and safety, as well as the health and safety of your pets is our top concern.
We kindly ask that if you are sick, or at known risk of exposure to COVID-19, that you reschedule non-urgent appointments for a time when you are feeling better. If your pet’s appointment cannot wait, please let us know prior to your appointment so that we can determine the safest way to provide care for your pet. We are attempting to balance care of your pet with protecting you and our employees.
We are temporarily changing a few things to reduce human exposure risk. We are now letting 1 person in the building with their pets for appointments with a mask on. We are still offering low contact curbside visits if needed. We ask that you call the office when arriving in our parking lot. We will let you know when we have a room available for you.
Medication refills, food & Retail sales: Pet food is selling rapidly as people prepare for a possible at-home quarantine. This could result in difficulty maintaining our stock. We strongly recommend that you consider calling us one week in advance to ensure that we will have it in stock. This is also recommended for our client’s pets that are on long term medications. We ask that you call in advance to let us get any medications or prescription diets ready for you if needed. We can take payments over the phone and ask that you call us when you arrive so a staff member can bring your items to your car for you. If needed, you can come into the Reception area after calling us. We are allowing 1 person at a time in that area.
Technician Appointments: Technician appointments are such where an exam room is not required and the pet is taken to the treatment area by a technician to perform such things as nail trims, anal glad expression and blood draws. For these appointments, please call us when you arrive and we will come to your car as soon as we are available to serve you. We will then, collect your pet and bring them into the treatment area. When finished, we will cash you out by phone and return you pet to your car.
Surgical Procedures: Please call 603-692-2333 when you arrive in the parking lot. The technician will let you know when there is a room available to check your pet in for the procedure. Later in the day, we will call you and a technician or doctor will review the procedure, discharge instructions, collect payment, and schedule a pick up time. When you arrive please call and a staff member will bring your pet out to the car.
** Everyday things may change so we will try to keep everyone updated. Hopefully we will be available to provide care for your pets and get through this together. We appreciate your patience. We wish that you and your family and friends stay safe. We are all in this together. Although we need to keep a safe distance from one another, it is important to check in on our friends, family and neighbors especially those that may need extra help.